FAQs
There isn't any limit on the number of chatflows or live chats. The restricting factor would be that you can only have one conversations inboxes to view, manage, and reply to incoming conversations.
How do I change chat availability in HubSpot? ›
In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Inbox > Inboxes. On the Channels tab, hover over the chat channel and click Edit. Click the Availability tab.
How do you assign chats in HubSpot? ›
To route incoming conversations to specific team members, click Automatically assign conversations to expand the section, then click to toggle the Automatically assign conversations switch on. Use the dropdown menus to select which users or teams to assign the conversations to.
How to set up chat in HubSpot? ›
Go to your HubSpot portal. Navigate to Conversations > Chatflows. On the top right, click on Create Chatflow. A window will appear asking you to select either Website or Facebook Messenger.
How many live chat agents do I need? ›
A rule of thumb is that trained agents can comfortably take about 90 chats in a day, 6 at a time. But that applies only to support teams where questions are repetitive and not very complicated. If you have a complex product and every chat takes an hour then your agents will be able to handle way fewer cases in a day.
What is the daily limit for HubSpot? ›
API Usage Guidelines
| Product tier | Limits |
|---|
| Free & Starter | Burst: 100/10 seconds Daily: 250,000 |
| Professional & Enterprise | Burst: 150/10 seconds Daily: 500,000 |
| API add-on (any tier) | Burst: 200/10 seconds Daily: 1,000,000 |
This is a limitation of the free product and cannot be removed. If you want live chat (and other features) without HubSpot branding, you would have to upgrade to the paid products.
How do I edit the availability on HubSpot? ›
Availability
- In your HubSpot account, navigate to Library > Meetings Scheduler.
- Hover over a meeting link and click Edit.
- In the left sidebar menu, navigate to Scheduling.
- Add any additional available time slots, then click Save.
In your HubSpot account, navigate to Automations > Chatflows. Hover over a specific live chat and click Edit. On the Build tab: Click Welcome message to expand the section, then enter text in any language in the Write a welcome message text box.
Does HubSpot have live chat? ›
HubSpot's live chat tool is fully integrated with a chatbot builder that you can start using for free — no coding required. Easily create bots that help you qualify leads, book meetings, provide answers to common questions, and more.
HubSpot's AI assistants and ChatSpot are AI-powered tools to supercharge your productivity in HubSpot.
What is ChatSpot? ›
ChatSpot helps you dive deep into company data like funding rounds, locations, and technologies used. Start chatting free.
How do I set chat availability in HubSpot? ›
When you set up your HubSpot live chat, you will be able to select availability options. These availability options can be changed by clicking the Settings icon in the top right corner of the HubSpot top navigation bar, selecting Conversations in the left side menu, then Inboxes from that drop down menu.
How does HubSpot conversations work? ›
HubSpot's Conversations inbox picks up real-time messages sent via Facebook Messenger and your website's live chat, so you can respond to them immediately via the conversations inbox, Slack, or the HubSpot mobile app.
How do I get the HubSpot chat code? ›
1. Make sure the tracking code is installed
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Inbox > Inboxes.
- Hover over the Live Chat channel and click Edit.
- Click the Tracking code tab.
- To copy the code and add it to your website, click Copy.
Popular Features in HubSpot
WordPress live chat is available for free. Explore additional HubSpot features below. Create up to 300 custom dashboards for your team based on any metric in HubSpot's marketing, sales, or customer service software.
What is the calling limit for HubSpot? ›
New calling minute, and HubSpot provided phone number limits by tier: Sales or Service Hub Starter: 500 minutes per month and 1 HubSpot phone number. Sales or Service Hub Professional: 3,000 minutes per month and 3 HubSpot phone numbers.
What is the contact limit free HubSpot? ›
You can collect up to one million non-marketing contacts using HubSpot's free marketing tools and HubSpot CRM at no cost.
Is there a limit to the number of deals in HubSpot? ›
Hi @DamianoM You can have up to 10,000 per contact or company record, capped at 1 million total deals.
